Existing Members

Add a pet

Click here to add a pet to your policy.


Click here to submit a claim online, or Download theĀ Claim Form here, and email to claims@medipetsa.co.za or fax to (021) 701 2027 together with vet invoices.

How do waiting periods work?

  • These temporarily assist in preventing fraud to keep premiums affordable
  • If a condition becomes known during this period, we only exclude coverage on the one condition, either temporarily or permanently
  • Remember, we have a no-claims period for all pets for the first 30 days (accidents are, of course, covered immediately)
  • This is followed by a 30-day 50% shared co-payment period
  • Prescription food and dental benefits have a four-month waiting period
  • There is also a short six-month waiting period for knee, hip, elbow & shoulder, eye, respiratory system and spine surgeries

How do claim excesses work?

  • This is a small amount you pay on every claim before we refund the rest of your bill
  • Each claim under Option 1 & 2 has an excess of 15%, with a minimum of R250
  • Each claim on Accident Only has an excess of 10%, with a minimum of R150
  • Continued treatment for the same condition after 30 days incurs a new excess
  • You may claim for one dental procedure per year, on Option 2, with an excess of 15%, with a minimum of R500
  • Top Dog/Top Cat routine care does not have an excess
  • Holistic Wellness does not have an excess